I placed two orders with Iluminating. ORDER #1: Ordered some rechargeable lights. Immediately cancelled because I accidentally ordered the wrong color. They charged me anyway but no order was processed. I didn’t realize I’d been charged until I looked at my credit card bill. ORDER #2: Ordered 2 sets of rechargeable lamps. They sent me one set and never sent me the 2nd set. Realized the type I ordered was not the type I wanted. Asked them to reimburse me for the set that was not sent to me and asked for return instructions for the one that WAS sent to me. Instead they tried to convince me to keep the one set. After 4 email correspondences back and forth, they finally gave me return instructions but wound not reimburse me for the product not sent until the received my return product. And the returned item would be charged a restocking fee. I returned the product and waited. After about a week or so, I asked for a status and they asked me for a tracking number. In the midst of all this, they sent me a customer survey on my experience. I finally had to ask my credit card company for assistance because I no longer had any product NOR did I have a refund. Terrible terrible experience. Agree with other reviews calling it a scam!
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At Iluminating Selling Lamps, we are dedicated to providing high-quality and stylish lamps that will enhance any living space. Our lamps are designed with both form and function in mind, providing not only beautiful lighting but also practical features that make them easy to use and maintain.
We pride ourselves on our commitment to customer satisfaction and strive to exceed expectations with every purchase. Our team of lighting experts is always available to answer any questions you may have and help you find the perfect lamp to suit your needs.See more
