Everything went wrong! I ordered sconces and wanted the manual version. On the website they showed a set of sconces with a button clearly shown on the sconces. I did not want ones that are controlled by a remote (when you or your grandchildren misplace theremote the lamps are useless). The lamps I received did not not have the button to turn the lights on and off. I contacted customer service online (only option) because they don't have a phone number.The responses that I have received throughout the return process have not addressed the questions that I have asked. They do not know what is on there website - to them manual is hard wired but all on the products are rechargeable battery powered! When I asked for an address and return instructions i was given an address in Baton Rouge LA. Weeks later the package was returned to me for being undeliverable by the USPS. I contacted the company to confirm the address and I was given an address in Phoenix AZ with an apology for the confusion. I asked for a prepaid label to resend this and they said they could not email a label to reimburse me for the $14.40 that I paid for the first attempt to return the sconces. I repeatedly asked to speak to a human representative Olivia of the Customer Service Team (probably AI) insisted in her emails that all my communications were with with humans - all named Olivia!Spending money to resend will only feed the SCAM!
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At Iluminating Selling Lamps, we are dedicated to providing high-quality and stylish lamps that will enhance any living space. Our lamps are designed with both form and function in mind, providing not only beautiful lighting but also practical features that make them easy to use and maintain.
We pride ourselves on our commitment to customer satisfaction and strive to exceed expectations with every purchase. Our team of lighting experts is always available to answer any questions you may have and help you find the perfect lamp to suit your needs.See more
