As a new user, I faced difficulties with the culling software, leading to unnecessary costs for over 2,000 images I couldn't deliver. However, a representative patiently listened to my concerns, allowed me to demonstrate my issues via screen share, and helped me troubleshoot. The company is crediting the images back to my account, showcasing impressive customer service. Initially, I thought I might cancel the culling feature, but the representative taught me how to effectively manage the number of images, which will greatly enhance my workflow moving forward. You've earned a loyal customer, and I will certainly recommend this platform to my fellow photographers.
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