I opted for the "Ultimate Yearly Plan" anticipating a hassle-free experience, but it has turned into a nightmare. My support ticket is being overlooked while my purchased credits are going to waste.
The Ongoing Issue:
For the second consecutive month, my monthly allocation of 16,000 credits has been mistakenly depleted after just 7 days.
December: Credits received on Dec 1st - wrongly expired on Dec 7th.
January: Credits received on Jan 1st - wrongly expired on Jan 7th.
The system is treating my yearly subscription as if it were a "7-day trial," causing my credits to expire automatically.
Immediate Help Required:
With January coming to a close, if my credits aren’t restored before the February 1st reset, I will lose an entire month of the service I paid for. Despite sending numerous emails and opening tickets, I have received no response.
I urgently need my account issue resolved and my January credits restored.
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