Extremely disappointing experience.
1 purchased credits in December. Due to delayed responses from support and what appeared to be a system malfunction, my credits expired before the issue could be properly addressed. This situation could have been easily avoided if support had responded in a timely and responsible manner.
Instead of taking accountability, the responsibility was subtly shifted onto me. There was no meaningful effort to provide a fair resolution, despite the fact that this was clearly not caused by my inaction.
What is even more concerning is that the platform appears to operate as a layer over another service rather than having full control over its own system. If that is the case, it would explain why support seems unable to manually restore credits or properly fix account-level issues. If a company cannot independently resolve problems related to purchased credits, customers deserve to know that before paying.
The lack of transparency, slow communication, and inability to provide a concrete solution make this service unreliable.
I strongly advise potential customers to be cautious.
If something goes wrong, do not expect prompt or effective support.
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