Seller Negligence: The company is trying to pass all liability onto the courier. Under local and EU Consumer Law, the seller is legally accountable for the goods until delivery. The company chose the courier; thus, they are responsible for the failure. Broken Promise: The "8-15 days delivery" was a key part of the agreement. This failure caused significant stress and extra financial burdens as I had to find alternative gifts at the last minute during a busy season. Deceptive Payment Information: The website advertised PayPal protection, but I was forced to pay via credit card, which seems to be a tactic to bypass PayPal’s strict buyer protection. Illegal Terms: They are trying to impose a 10% refund fee for an undelivered item, which is an "abusive clause" and illegal under EU law.
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