Seller Negligence: The company is attempting to shift all responsibility to the courier. According to local and EU Consumer Law, the seller is legally accountable for the goods until delivery. Since the company selected the courier, they must face the consequences of the failure. Broken Promise: The promised "8-15 days delivery" was a vital part of the agreement. This failure caused significant stress and additional costs as I had to find last-minute alternatives during a busy period. Misleading Payment Info: The platform advertised PayPal protection, but I was compelled to pay via credit card, which appears to be a strategy to avoid PayPal’s strict buyer protection. Illegal Terms: They are trying to enforce a 10% refund fee for an undelivered item, which constitutes an "abusive clause" and is unlawful under EU regulations.
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