The first fire I ordered was well packaged, so I was surprised to find the top bent. I was offered a discount but preferred a replacement instead. Additionally, I had issues with the freight company for the return; I waited all day for collection without any success. Upon contacting them, I learned there was no guarantee for collection on the agreed date, and they couldn't locate my address. I suggested to the company to use a more reliable service, as this reflects poorly on them.
Claim your business profile now and gain access to all features and respond to customer reviews.
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
