On vacation, I had my wallet stolen from a locked glove compartment in a locked car. I reported it to the police and got a police report. I called and canceled my credit cards and thankfully did not have financial loss with those. I did have to replace my drivers license for $16.00, and I claimed that expense with IMG. I sent them proof of the $16.00 charge and the police report. They declined to pay a measly $16.00 for the following reason:
We will not pay for damage to or loss of:
7. Keys, money, and credit cards; securities, stamps, tickets, and documents;
Tickets and documents. Really? That's a big part of why a person would buy travel insurance to replace a lost or stolen ticket and/or document. I feel like this is a lousy sword to fall on for IMG. I will go back to using Allianz. I have had excellent experience with Allianz. I only switched because I thought the medical benefit in IMG's travel policy sounded better than Allianz's. Glad I didn't have to use IMG's travel medical coverage. I hate to think how let down I could have been by that. Good grief.
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International Medical Group® (IMG®), a SiriusPoint company, is an award-winning global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. The preeminent provider of travel and health safety solutions, IMG offers a wide range of insurance programs, including international private medical insurance, travel medical insurance, and travel insurance, as well as enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance. IMG’s world-class services, combined with an extensive product portfolio, provide Global Peace of Mind® for travelers, students, missionaries, marine crews, and any other individuals or groups traveling, working, or living away from home. For more information, please visit www.imglobal.com.See more
