Impressive idea for a product, however we've had multiple issues with the watch since buying it for my 10 year old daughter in December and the follow up support by Imoo has been poor, and at times laughable.We purchased a Lebara Sim card for the watch which worked perfectly to start with but quickly the location of the watch kept stating "network error" and not updating which was the main reason we bought the watch given our daughter is walking to school now.After many interactions with the support team on Whatsapp their initial solution was to try a "main provider" SIm card, even though Lebara use Vodafone. We tried a O2 Sim card and the same issue carried on, the location would be fine when the phone was restarted but within a day would stop updating.I was then referred to the so called IT support team who didn't respond within a week and now I just keep getting fobbed off when I try and make contact. Such a shame as the watch in theory is a great idea but they should be ashamed about their aftercare and lack of solution to technical problems with the product. Hoping they will allow me to return the product but as I bought it directly from them I'm not holding out much hope
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imoo Watch Phone is a smartwatch designed for children aged 5-12, aiming at helping parents and their children keep connected, equipped with Call & Video Call, GPS Locate, Chat, etc.
