Review Time
Overpriced for it's spec. first 12months were ok but after 12 month, GPS is not working at all.
No GPS location tracking or time setting are not working.
contacted customer service but I had to pay and arrange to send the product to China.
better to buy a phone. what a waste of money.
Overpriced for it's spec. first 12months were ok but after 12 month, GPS is not working at all. No GPS location tracking or time setting are not working.contacted customer service but I had to pay and arrange to send the product to China. better to buy a phone. what a waste of money.
Impressive idea for a product, however we've had multiple issues with the watch since buying it for my 10 year old daughter in December and the follow up support by Imoo has been poor, and at times laughable.We purchased a Lebara Sim card for the watch which worked perfectly to start with but quickly the location of the watch kept stating "network error" and not updating which was the main reason we bought the watch given our daughter is walking to school now.After many interactions with the support team on Whatsapp their initial solution was to try a "main provider" SIm card, even though Lebara use Vodafone. We tried a O2 Sim card and the same issue carried on, the location would be fine when the phone was restarted but within a day would stop updating.I was then referred to the so called IT support team who didn't respond within a week and now I just keep getting fobbed off when I try and make contact. Such a shame as the watch in theory is a great idea but they should be ashamed about their aftercare and lack of solution to technical problems with the product. Hoping they will allow me to return the product but as I bought it directly from them I'm not holding out much hope
Terrible customer support. I had to contact them after a software upgrade they pushed rendered the watch unusable.I got in touch with them via the WhatsApp support and immediately got asked to provide all sorts of useless information before they would log a fault. I was then told it would get passed to customer support and to be patient. Six weeks later, I’ve had no response and when I do send chasers, I get an auto note saying to contact them during office hours, regardless of what time I reach out.I’ve been losing money on the sim during all this time and my daughter has no watch.Do not buy an IMOO watch - tell your friends. I am.
We are very satisfied with products and communication with help service The only reason i give for and not 5 stars is because we ordered 2 watches for 2 daughters, one white the other pink. And we got blue instead thr white one! As shipping takes too long (and we needed watch right away) we accepted simbolic return of some money. Service was fast to solve problem and offer to chose between return and money. But even sad daughter wanted watch for beginning of school so return was not an option. Besides that one mistake products and service is 5/5!!
Claim your business profile now and gain access to all features and respond to customer reviews.
imoo Watch Phone is a smartwatch designed for children aged 5-12, aiming at helping parents and their children keep connected, equipped with Call & Video Call, GPS Locate, Chat, etc.
