I am writing to file a formal complaint regarding the non-delivery of a watch I ordered from Imoostore. Despite multiple assurances and tracking numbers provided, I have yet to receive my purchase.My order was placed on Purchase . The initial tracking number provided by Imoostore was S02-2342882-3551946. This tracking number indicated that the item was delivered, however, no product was ever received at my address.Following this, when I inquired about the missing item, Imoostore provided a second tracking number, S02-2479922-0297569, claiming they had re-shipped the watch. This second shipment also failed to be delivered. The reason given for non-delivery in this instance was that I supposedly could not be found at the address. This is simply untrue. My full address, along with my phone number, was accurately provided in the order details, and is accessible through the Aircode system. There is no legitimate reason why delivery could not have been completed.I have been in communication with Imoostore regarding these issues, but the problem remains unresolved. I am extremely disappointed with the service and the repeated failures to deliver the product I paid for.I request a full investigation into this matter and immediate resolution, which includes either the prompt delivery of the watch or a full refund. I expect a response and a plan of action within 7 business days from the date of this complaint.Sincerely,Emre
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imoo Watch Phone is a smartwatch designed for children aged 5-12, aiming at helping parents and their children keep connected, equipped with Call & Video Call, GPS Locate, Chat, etc.
