Recently ordered/received two watches for my sons. After a day or two of receiving them, both watches stopped tracking completely and on multiple occasions they started switching themselves off, leaving us unable to contact and keep track of our kids. The whole point! The prompt on screen was that the ‘network connection’ wasn’t functioning. After contacting customer support multiple times, we were basically told that our network (virgin media) could be glitchy and that Vodafone or Three would be the preferred networks for the watches. We have since changed networks, received and input the new SIM cards and the watches are still malfunctioning. For the price we paid we feel completely ripped off. I contacted customer support AGAIN today and have not received ANY communication whatsoever. Will be looking for a full refund as we paid €200 + for a product that does not work. I might as well have gotten them in the pound shop. Absolutely ridiculous. Please avoid!Review edit 25.06.25 - Both watches stopped working completely citing ‘no sim’ detected in either watch. We tried everything from repositioning, to restarting the watches multiple times with no success. After reaching out to the company numerous times my husband eventually got hold of someone who refunded us and we are grateful for that. The incredibly frustrating part was despite multiple attempts to get to the bottom of the issues, trouble shooting & working with them, I was asked to remove my review by the company. I can see from other reviews that I wasn’t the only one. Just not a good look if I’m being honest.
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imoo Watch Phone is a smartwatch designed for children aged 5-12, aiming at helping parents and their children keep connected, equipped with Call & Video Call, GPS Locate, Chat, etc.
