We were approached by Impellus to make use of Government funding (TAX PAYERS money) by buying credits in advance. Combined this was a lot of money.I can't see any record that we were sent the T&C's originally, but we were advised that if we didn't book a course each year that we would lose 1 credit each year. Due other priorities we were unable to book a course within a 12-month period, but due to unclear communication and a lack of transparency around changing terms, our account was closed and credits removed without proper notice.Despite repeated requests for clarification and resolution, we’ve received no satisfactory response or evidence of the original agreement. As a small business, we expect fair treatment and accountability—sadly, this experience has been disappointing.We are taking further legal and government funding advice.
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Impellus is an established provider of essential leadership and management training. We are proud to be the UK’s largest independent training provider accredited by the ILM and our ILM Award training is benchmarked annually against its stringent global quality standards.
Our training has the power to make a real and lasting impact in the workplace, delivering immediate results to organisations of all sizes and across all sectors. Within a safe, friendly and inclusive learning environment, we use our longstanding experience and in-depth knowledge to challenge and transform your team’s approach to management and leadership, providing the tools, techniques and skills required to make immediate business improvements.
As well as standalone courses covering a variety of management and leadership topics, we offer:
- ILM Level 3 and Level 5 Awards in Leadership and Management.
- The Impellus Certificate of Learning in Leadership and Management at Levels 3 and 5.
- The Impellus Level 3 Certificate of Learning in the Professional Sales Environment.
- MBTI (Myers Briggs Type Indicator) Assessments for teams.
Our inspirational and highly experienced trainers have all held senior positions in business and industry. Their expertise in essential leadership and management skills is coupled with a consistent approach to training content and delivery, a vital consideration when planning training for multiple members of your team.
The training materials we use are developed in-house and regularly reviewed and updated to ensure they remain current and relevant in the workplace.
Our clients include public, private and not-for-profit organisations of all sizes and across all sectors.See more
