Can’t give zero stars.My order was canceled today and I received this absolutely unacceptable message:Hi (name),Unfortunately, we've canceled your order this week. Your delivery driver was on their way to you, but they noticed they didn't have your box on their van and unfortunately we aren't able to facilitate a redelivery. We realize that you likely made plans around these groceries and sincerely apologize for not reliably delivering them when we promised.Here's what you need to know about your cancelled order:- You will, of course, not be charged for your order this week- I've added a $5.99 credit to your account- Your next delivery is scheduled for May 16th- You can alter your delivery frequency hereWe take poor customer experiences such as these extremely seriously and are doing everything we can to make sure it doesn't happen again.Best,Karisa at Imperfect FoodsAdventurer I Soul Seeker I ImperfectEnthusiastWow that is bad service.Hi Karisa, What YOU need to do is reschedule a delivery this week, re-pick this week’s order, deliver this week’s order, and do not charge me for this week’s order.That, Karisa, is customer service. You messed up, you make it right.A poorly crafted excuse and $5.99 credit does not make it right.
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Imperfect Foods was founded in 2015 with a mission to eliminate food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality eggs and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. We are now a part of the Misfits Market family! See more
