I hired a full-size car from Imperial Vehicle Hire because I have a family and needed a vehicle suitable for long-distance business travel. Instead, they delivered a Ford Fiesta — completely the wrong class of car and nowhere near large enough for my needs.When I called to get it exchanged, the person on the phone was rude, dismissive, and showed no interest in correcting their mistake. When I then asked for the incorrect car to be collected, I was told, “we won’t be doing that.”I was genuinely shocked by the poor attitude and lack of professionalism. Mistakes can happen, but refusing to take responsibility and treating customers this way is unacceptable.I would strongly advise others to avoid Imperial Vehicle Hire — their customer service is appalling, and they clearly don’t care about customer satisfaction or doing the right thing.
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Imperial Car Rental offers quality cars at great prices with the outstanding service. We are one of the fastest growing rent a car networks and look forward to servicing you in the future.
https://www.imperial-car-rental.com/
