*BUYERS BEWARE* I gave two stars because the merchandise is beautiful nothing more!!! April 2024 I ordered the Rgb Bling Collection Vanity mirror retailed at $499 however it was a sale so I got it for $350. When I set up the mirror I realized immediately how dim the lighting was so there was no way I would be able to put on makeup using it so basically I bought a pretty mirror nothing more. 6 weeks later the lights stopped working completely so I reached out to customer service and they said that I would have to send it back but I have to pay for the shipping. Once I found out how much it cost to ship I decided not to return it and just purchase a small vanity mirror with lights that I could sit on top of the vanity table and spend less money. My issue is that mirror was part of a newly featured collection so why would I have any electrical issues so soon smh. My last vanity mirror with Hollywood lights was still going strong after five years so this wasn’t cool at all. Fast forward to April 2025 I decided to purchase the Layla Vanity bench on April 15th and hadn’t heard anything from Impressions on the status of my order after emailing customer service. So I contacted my bank and started an investigation then low and behold the same day I finally get an email response stating that they’re moving to another warehouse so orders are now taking longer to process. So why wasn’t that information available right before customers submit payment? They expect us to have patience without giving us acknowledgment of a delay before hand. Yesterday my order was canceled by the company but on the message it says at my request which is an absolute LIE and absurd! Do yourself a favor and shop elsewhere there are other vanity companies and places to purchase vanities with extremely better customer service!!!! Spend your money where it is appreciated because you definitely won’t get good customer service here! Oh and I am still awaiting my damn refund!!!
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