Update: I placed this order at the end of March. Mind you I have tried to be very patient. It is now 23 days and my issue has not been resolved. Between route (the insurance I PAID FOR) and the company have been unable to resolve my issue. I requested a replacement through route coverage. And the company sent me yet ANOTHER broken item. I really needed this for my business. After the second broken item I ask for a resolution. I was approved to recieve refund. Today was the day I was supposed to recieve my refund. Now Route is saying that Vanity Impressions has my refund on hold because they are requesting further information. I am so frustrated. All I ever wanted was this case to be able to do my work. 😢😞 it has been 30 days since I ordered this fyi I would love to be a repeat customer, but my initial order shipped right away but my replacement order with the route coverage that I PAID FOR has yet to ship. It now has been going on to 11 days since I requested my replacement. It was approved, but the order is just sitting there. It is not fair because I paid for the extra coverage in case my order was damaged. The mirror was broken & I filed a route claim. It processed fast but like I mentioned, my replacement order has yet to even ship nor be prepared. When i first ordered, that initial order was shipped out & recieved almost under 1 week. I really hope that they make things right. I have been patient.
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