This company has the absolute worst customer service I have EVER experienced! I ordered 9 items, many of which are Christmas gifts, on 11/28 and saw that the date of delivery was promised to be between 7-10 business days which was fine with me because that would arrive in plenty of time before Christmas, or so I thought! The window of 10 business days had long passed without even a notification of my order being shipped. I tried contacting the company via email and phone several times with no response! The phone number doesn’t even have any type of voicemail message or anything by the way, what kind of company is this?? Super unprofessional! One day I was finally able to reach someone on the phone and they promised that my order would be expedited since it was well past the 7-10 business days. I had to follow up 2 more times after that before I finally got a notification that my order was shipped. I finally receive my order on 12/27 (AFTER Christmas!) and come to find that although the email said all 9 of my items were delivered, I had only received 1/9 of my items! I contact someone on the phone again and they confirm that the warehouse only scanned the one item that was delivered and again they would “expedite” the process to get the rest of my 8 items delivered. It is now another week later 01/03 and I have still yet to receive any confirmation that the rest of my 8 items have shipped and I also cannot reach anyone on the phone. The whole time I was fighting this battle by the way, I kept receiving marketing emails from the company stating that “West Coast order by 12/19 to receive your order by Christmas!” Yeah right! Don’t order from this company unless you have the time and energy to go back and fourth with customer service for weeks and also if you don’t want to actually receive the expensive items you ordered!
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