If I could give negative star rating I would. Customer service is terrible! I will not be purchasing from impressions ever again. I placed my initial order for this mirror on October 10th. It arrived by the end of October damaged. I reached out for a replacement shortly after. One was promised to be shipped October 19th. That ordered did not move for WEEKS and by now it is November. I reached out again and was promised a replacement for my replacement would be shipped around November 13th... I waited AGAIN and by Nov 27th no tracking or any indication it was shipped. I emailed customer service again to say I waited well over a week for a replacement to even be sent and over month for this problem to be fixed.... still no shipment information or tracking progress. I requested a refund for my initial order. The response I received was a apology and a coupon for a measly %10 off. I told them I was not interested in a coupon and requested a refund. I got no response!!!!!!! It is now december and I get a email that another replacement ( for my replacement's replacement') has been "sent" I have a migraine at this point. I don't want the mirror. I went on amazon and found one that was way cheaper than my initial purchase and works great. Don't waste your money and play email tag with this company it is NOT worth it.
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