THE CUSTOMER SERVICE IS TERRIBLE AND THE TECHNICIANS SEEM COMPLETELY INCOMPETENT COMPARED TO OTHER PLATFORMS...IT'S FRUSTRATING TO PAY FOR SUCH POOR SERVICE...AFTER 11 YEARS, THE QUALITY HAS DETERIORATED AND MORE USERS ARE LEAVING THAN EVER...THEY SEEM LOST, PROVIDING NO ASSISTANCE AT ALL, AND THE TECHNICIANS RARELY RESOLVE ANY ISSUES ON THE SITE...IT FEELS LIKE TALKING TO A WALL...THERE'S A LACK OF UNDERSTANDING, EVEN WHEN REPEATED EXPLANATIONS ARE GIVEN...AND YET, NOTHING EVER CHANGES...
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