Had visited today along with a friend as we were gifted vouchers for the Unlimited tapas via a 3rd party website. Upon being seated and looking through the menu, we noticed a lot of items from their online menu were missing, and that most meat options were charged extra. When challenging the waiter on this (as this is not listed on their website at all, even if you book directly through them or mentioned in their T&Cs pre purchase) the voucher menu was different from them main menu. Items such as the Wagyu parcels, bao buns, and ribs were missing.Upon asking for the manager, the waiter informed us the manager was not on site. Asking for someone more superior, we were informed the same gain. After multiple requests, someone more senior attended and informed us the 3rd party website used mentions the word “set menu”. Neither on the 3rd party website NOR the actual website is the contents of the set menu listed nor mentioned. Blatant attempt at hiding behind T&Cs which are not clear nor clarified at any point. The manager then stated “if you can show me where these items are included, we will offer it to you.” Extremely rude and condescending, considering both websites DO NOT mention any items nor what is offered in the set menu.In addition, the manager offered to refund the vouchers and offer the normal menu, which we declined as we did not want to spend money at this establishment. At this point we had ordered mostly vegetarian dishes from the menu, all of which tasted sub par and not very pleasant.After further discussion with the manager, we were able to obtain some ribs and wagyu parcels. When they arrived, both were not great dishes and lacked flavour. The wagyu parcels themselves were incredibly slimy and looked completely unappealing.The only things we enjoyed food wise were the Asian fries, kimchi fried rice, and the Korokke. Everything else, including service, were poor and extremely insulting.Highly recommend not eating here. You can find much better food at other Asian establishments across London for a fraction of what their normal menu charges. Will be messaging the business directly and obtaining a full refund for the vouchers. We ended up leaving before our meal was finished and refused to pay for any service fees or tech fees.TLDR: The vouchers are misleading and offer a set menu which is not mentioned on their website and T&Cs. Food is poor quality and their rebuttal seems accusatory of the customer once challenged on their practices.
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