Went to Inamo in Covent Garden for a sushi and comedy night I'd purchased from Buyagift for my daughter's birthday. We were only allowed to choose six things,(3 each) from the interactive menu, which was extremely hard to use. It took us a good ten minutes to order what we wanted. All I can say is, six items for two hungry people was definitely not enough. The food came out sporadically. As we were eating, the waitresses kept cleaning up around us, making us feel like they just wanted us gone. My daughter's bao buns eventually arrived, but ten minutes later I had to ask where my chicken katsu bao buns were as they had forgotten them. It really felt like they were not organised at all. I can't count how many waitresses came up to ask us if we wanted any more food, or whether we were going to order anything else. The experience was hurried and felt like they just wanted us to leave. We'd only been in the restaurant not even an hour! When I eventually asked for the bill, I was horrified to have to pay £23.97 on top of what I'd already paid for the voucher. I thought the two apple juices we'd ordered would only come to £10, so when I saw that their Tech licence, and service charge were added, I couldn't believe it. The service was not good, and if I'd had the choice not to use the interactive board, then I wouldn't have. Their terms and conditions state that, "In order to offer cutting-edge dining experiences, we must include a small tech license on your bill to help continue to develop our interactive tables. To offset this we have lowered our service charge." How is charging £9.99 lowering the service charge? And what if you don't want to use the interactive tables? The night was an expensive waste of time and not what I had envisaged for my daughter's surprise. When I asked the waitress what the Tech licence fee was for, she had absolutely no idea and had to go away and ask.
I did email the restaurant in Covent Garden to let them know how disappointed I was, and I got a very apologetic, come patronising email back from Dan, but no offer of any compensation, or even some money off the next visit. That would've been a nice touch if it had happened. I would advise anyone going, to go with caution. A couple of apple juices ended up costing me £23.97! The comedy night was so bad, it was good! I will never be going again.
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