I've only had a few positive interactions with knowledgeable representatives. Most of the time, the customer service reps lack sufficient health industry knowledge. In my last experience, I needed help finding an in-network imaging facility for a specific scan, but I received misleading information. Often, I end up solving my issues directly with providers instead of relying on this service. Despite their politeness, I find them mostly unhelpful unless I get a more experienced representative.
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