Our company used Included Health as a "concierge" service. When I used them to help locate a medical provider, the "best" option was going through a community medical clinic. I'm not a snob, but community health clinics are overburdened and I have insurance, so I should not overburden them further. I went through their list of providers and had to cross check that the provider was accepting new patients. I researched over 30 providers before finding one that was taking new patients, contrary to what was on their website. I set up the appointment through a patient portal, only to be informed they don't accept my insurance and would have to be private pay. Weird, because Included Health said they were in network. I call Included Health, received misinformation about my group number, only to have it backtracked. The person I spoke to had to call the insurance carrier directly to see if the provider was in network. I'm told, they are in network, but will show as out of network, but to convince the doctor's office to bill my insurance anyway and not charge me as a private pay. No doctor's office will ever do this. I had to cancel the doctor's appointment and try to find another provider who most likely has another 3 month wait.
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