I ordered three items, and only part of my order has been delivered. I have been waiting for three weeks now for the remaining items. Despite my multiple calls and emails, I keep receiving the same response without any resolution or follow-up. I submitted a formal complaint via email and created a support ticket, yet whenever I check in, I am told that my issue has been “logged with the delivery service,” but no one has reached out to me, and I haven't received any updates on the progress. I've also been told that my issue is being escalated to the appropriate department for assistance, but so far, I have not received any callbacks or communication. This situation has dragged on for three weeks, and the lack of communication and accountability is incredibly frustrating and unacceptable from a customer perspective. I am extremely dissatisfied; whenever I request to speak with a team leader or manager, they are always unavailable, and I am informed that my details will be passed on for a call that never comes. Why should I, as the customer, have to wait while my case is under investigation? No one seems to have any information about the whereabouts of the remaining items. This is outrageous.
Claim your business profile now and gain access to all features and respond to customer reviews.
Incredible Connection is part of Connection Group Holdings (Pty) Limited, which is a wholly owned subsidiary Incredible connection aboutof the JDG Trading (Pty) Ltd. As a technology category specialist retailer, we focus on bringing technology solutions to life. We have the widest range of leading national and international brands and work hard at supplying products that, while pushing the technology boundaries, make a practical difference in any home or business environment.See more
