After spending a substantial amount in one day at a local mall, we were informed that we should leave the store with our SIM unregistered, and that it would be processed in our absence, which contradicts communication regulations. Unfortunately, that did not occur, and when we called for updates, we learned that the person who assisted us had left for the day. I requested to speak with the manager about the registration issue, but was placed on hold for over an hour. After driving more than 30 minutes to the store, we arrived while still on hold. The assistant manager and the staff member who put us on hold seemed indifferent to our situation, discussing unrelated matters instead of addressing our urgent query. Neither of them made an effort to assist us promptly, and it felt as if our concerns were not prioritized, possibly due to our background. This experience was unacceptable, especially as my son missed his bus to a sports event while waiting for the SIM we purchased. I urge that this issue be treated with the seriousness it warrants, and I hope for a response that ensures no one else faces such treatment in the future.
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Incredible Connection is part of Connection Group Holdings (Pty) Limited, which is a wholly owned subsidiary Incredible connection aboutof the JDG Trading (Pty) Ltd. As a technology category specialist retailer, we focus on bringing technology solutions to life. We have the widest range of leading national and international brands and work hard at supplying products that, while pushing the technology boundaries, make a practical difference in any home or business environment.See more
