I have been a member since 2019 and have always made my payments on time, totaling $3,200 in cash, with an additional $3,000 credited to my account. Due to health issues, I had to delay my payment by a month and informed the company with medical documentation. However, my account has been frozen. The issue I face is that my $3,200 has not been refunded, and I can't make reservations with my own funds. The platform only offers limited discounts on inflated prices, which is unfair. I want to emphasize that the $3,200 is my money, not a bonus, and I did not sign a contract. Blocking access to my funds due to a single documented delay is unacceptable. As a tourism business owner, I understand customer rights. I request either the reactivation of my account or a full refund. Any other solution is inadequate and restricts my access to my own funds. I am submitting this complaint hoping for a fair resolution; otherwise, I may pursue legal action.
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