I have been a member since 2019 and have consistently made my payments on time, totaling $3,200 in cash, with an additional $3,000 credited as a bonus. Last month, due to health issues, I had to delay my payment by one month and informed the company with medical documentation. However, my account was frozen. The main issue is that my deposited $3,200 has not been refunded, and I cannot make reservations with my own funds. The platform only offers limited discounts on inflated prices, which is unfair. I want to stress that the $3,200 is my money, not a bonus, and I did not sign any contract. Blocking access to my funds due to a single documented delay is unacceptable. As a tourism company owner, I understand how customer rights should be respected. I request either the reactivation of my account so I can use my funds for reservations or a full refund of my $3,200. Any other solution does not address the issue adequately, as it restricts my access to my own money. I am submitting this complaint in hopes of a fair resolution; otherwise, I may have to pursue my rights legally.
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