Like many others, I bought a fridge freezer about 10 months ago, and it constantly runs cold without proper temperature control. When I called for a repair, I spent 45 minutes on the phone with a rude and condescending agent who was more interested in selling me insurance than addressing my issue. When I insisted on a warranty repair, I was threatened with a call-out fee if no fault was found. I canceled the appointment and decided to switch to a more reputable brand. This company has no complaints process and ignores negative reviews, which speaks volumes.
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