We recently made a contribution through Indiegogo to PLX devices and then subsequently requested a refund within the refund request cut off date published by Indiegogo. Even though the request was before the published end date they said we had to take it up with the campaign owner. The campaign owners then took 3 weeks to process and reject the refund request stating it was out of time, even though the original request was in time. Both parties do not answer any direct questions when you challenge them with a breach of terms. Indiegogo's main concern is to try and absolve themselves of all responsibility. It's a shame because I believe in the concept but from all the dissatisfied customers and questionable business ethics going on via their platform I think a new platform with an honest consumer centric approach will soon dominate the crowdfunding space. And this is only one of the campaigns that we are left out of pocket with.
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