indiegogo.com

1.4
1.4 Based on 243 reviews

IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer per...

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Average Rating

1.4

/
5

243 Reviews

5 Star
4%
4 Star
2%
3 Star
4%
2 Star
3%
1 Star
86%

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Hanna Nilsson
I want to warn fellow creatives to use this platform! If you'll encounter any technical issues or ne

I want to warn fellow creatives to use this platform!
If you'll encounter any technical issues or need help in any way to proceed with your plan, customer service is pretty much non existing, they always answer eventually but always too late. I was supposed to launch my campaign mid February, postponed it to late February to wait for their assistance, but sine they still haven't helped me I'm now moving this campaign to kickstarter instead. I'm deeply frustrated that I have to change the dates of my recording plans and redo the preparation work on another platform. Hope this can warn somebody to go through the same!

1
Date of experience: Feb 24, 2026
Randi Kelly
Avoid this service at all costs!

They facilitate scams that deceive individuals out of their money. I purchased an item they advertised, and now, four years later, I am taking legal action against both them and the company. THIS IS A SCAM—STAY AWAY!

1
Date of experience: Dec 22, 2025
Miles Scott
Deeply Disappointed with the Platform

I am extremely let down. The service does not take action against creators who blatantly violate their terms of use. After supporting a campaign for over $500 and waiting patiently through three years of delays, the creator has chosen to ignore backers, and the platform has done nothing. What is the point of having terms of use that require ongoing communication if creators can act poorly without consequences, leaving backers with no options? This experience has severely undermined my trust in crowdfunding, and I doubt I will ever support another campaign on this platform.

1
Date of experience: Dec 05, 2025
Maynard C.
Feeling Deceived

I am incredibly let down. The platform does not take action against creators who clearly violate their terms of use. After backing a campaign for over $500 and patiently waiting through three years of delays, the creator has chosen to ignore backers, and the service has done nothing. What is the point of having terms that require ongoing communication if creators can act poorly without any repercussions, leaving backers with no options? This experience has significantly shaken my faith in crowdfunding, and I doubt I will ever back another campaign here.

1
Date of experience: Dec 05, 2025
Bram
Unable to Access My Account

I'm unable to log in; my password isn't working. No worries, I tried the 'forgot password' option to receive a reset email, but I never got one, despite filling out the form numerous times. I'm completely locked out and can't reach out for help or access my backed campaigns.

1
Date of experience: Dec 03, 2025
Platform Lacks Protection for Backers

The concept behind this platform is solid, but it has a serious lack of protections for backers against scams and dishonest projects. While crowdfunding is a great idea, it's expected that some legitimate projects may fail to deliver. However, honest projects keep their backers informed throughout, even in disappointing outcomes. Unfortunately, on this platform, it's far too common for projects to take funds and then vanish without any communication. Even seemingly legitimate projects can disappear without fulfilling their promises. This is the core issue—the platform allows bad actors to operate freely, which harms those trying to run genuine campaigns. I would strongly advise against backing anything here, as the risk of scams is alarmingly high.

1
Date of experience: Nov 26, 2025
Alice Vega
Deceptive Practices

Deceptive practices.

1
Date of experience: Nov 08, 2025
Shepherd Barnes
A Frustrating Experience

Imagine investing 200 hours and thousands of dollars following all recommended steps to succeed on a platform built on trust. Then, they announce changes that feel questionable but assure you they will benefit you. You share your campaign widely and tell investors to hold tight, believing you'll succeed. When you finally launch, you find your campaign is a dead link. Support suggests 'starting over,' which is laughable. All that time and money wasted, and you’re stuck with a dead link in print media and a flood of confused emails. You’re forced to switch to a more reliable platform, but the losses can’t be recovered as you planned everything for a specific timeline and lost many supporters. In a fair world, the platform would compensate me, but now I must come to terms with how they mishandled everything in just a few days. Their current spending on 'support' is futile and should have been directed toward improvements before this disaster. The only other service I dislike this much is another well-known platform.

1
Date of experience: Oct 29, 2025
Landon F.
Terrible Customer Service

This is the worst customer service I've ever encountered! The platform takes as much as possible from campaigners without providing any assistance. Don't waste your time here; it's not worth it.

1
Date of experience: Oct 27, 2025
Arlo P.
Lack of Support

I'm running a campaign and facing ridiculous issues with the platform. Since the recent upgrade, I can't see who has backed the campaign or what perks they have. There's no technical support, no service level agreement on requests, and no local customer service.

1
Date of experience: Oct 22, 2025

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Business Details

  • IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.

  • email support@indiegogo.com
  • language https://www.indiegogo.com

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