I was thrilled when IndiGo launched its Manchester to Mumbai direct route and decided to give them a try for my trip on December 17, 2025. Although I had heard mixed reviews about their service, I wanted to experience it for myself. Unfortunately, the experience was quite frustrating.My journey involved a layover in Delhi, which turned out to be a logistical nightmare. Unlike most international airlines, IndiGo does not automate baggage transfers. I had to clear immigration, collect my luggage, and re-check it myself. To make matters worse, I had to travel from Terminal 1 to Terminal 3 via a public shuttle bus, as the airline doesn't provide its own transit.Because my flight from Manchester left 45 minutes late, the lack of support in Delhi meant I missed my 6:05 AM connection. IndiGo staff offered no help to prioritize me, and I was stuck waiting 11 hours for the next flight. I didn't get home until late Thursday night, essentially losing a whole day.Missing a connecting flight seems to be a common occurrence with IndiGo, and there is zero support at Delhi Airport. International travellers are left to fend for themselves, queuing for a shared shuttle bus alongside domestic passengers. To make matters worse, there were no IndiGo staff members available at the terminal to help. We had to go from desk to desk ourselves in order to reschedule our missed flight.The onboard experience was also lacklustre. There are no blankets or alcohol provided, even on long-haul flights. While I was lucky that my entertainment screen worked (many colleagues have complained theirs didn't), the food was only average. I am not going to use Indigo airlines again for my visit to India.
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