Review Time
I was thrilled when IndiGo launched its Manchester to Mumbai direct route and decided to give them a try for my trip on December 17, 2025. Although I had heard mixed reviews about their service, I wanted to experience it for myself. Unfortunately, the experience was quite frustrating.
My journey involved a layover in Delhi, which turned out to be a logistical nightmare. Unlike most international airlines, IndiGo does not automate baggage transfers. I had to clear immigration, collect my luggage, and re-check it myself. To make matters worse, I had to travel from Terminal 1 to Terminal 3 via a public shuttle bus, as the airline doesn't provide its own transit.
Because my flight from Manchester left 45 minutes late, the lack of support in Delhi meant I missed my 6:05 AM connection. IndiGo staff offered no help to prioritize me, and I was stuck waiting 11 hours for the next flight. I didn't get home until late Thursday night, essentially losing a whole day.
Missing a connecting flight seems to be a common occurrence with IndiGo, and there is zero support at Delhi Airport. International travellers are left to fend for themselves, queuing for a shared shuttle bus alongside domestic passengers. To make matters worse, there were no IndiGo staff members available at the terminal to help. We had to go from desk to desk ourselves in order to reschedule our missed flight.
The onboard experience was also lacklustre. There are no blankets or alcohol provided, even on long-haul flights. While I was lucky that my entertainment screen worked (many colleagues have complained theirs didn't), the food was only average.
I am not going to use Indigo airlines again for my visit to India.
Extremely worst customer service I have ever seen. Extremely rude to the passenger and giving false information . We have been waiting for 3 hours and they have not let us even pass through security. We stayed in line for 20 mins and when it’s hour turn they tell us to wait for 15 mins until we are called. Now it’s past 3 hours still nothing. Instead they are busy gossiping shut to one another and thinks we don’t understand them. And mocks the customer with their stupid rude tone. Never travelling again through this airline and no more transit in Mumbai. Extremely WORST service.
When we purchased our tickets from indigo airlines, we had two options: the one with 2 hours of layout and the other one with 13 hours of layout at Mumbai airport. We paid extra and purchased the one with 2 hours of layout. Then indigo airlines changed our ticket to the other one without paying us anything back. The strange thing is the flight we initally purchased is still operating and they don't allow us to take that one. Sounds like a scam
I was thrilled when IndiGo launched its Manchester to Mumbai direct route and decided to give them a try for my trip on December 17, 2025. Although I had heard mixed reviews about their service, I wanted to experience it for myself. Unfortunately, the experience was quite frustrating.My journey involved a layover in Delhi, which turned out to be a logistical nightmare. Unlike most international airlines, IndiGo does not automate baggage transfers. I had to clear immigration, collect my luggage, and re-check it myself. To make matters worse, I had to travel from Terminal 1 to Terminal 3 via a public shuttle bus, as the airline doesn't provide its own transit.Because my flight from Manchester left 45 minutes late, the lack of support in Delhi meant I missed my 6:05 AM connection. IndiGo staff offered no help to prioritize me, and I was stuck waiting 11 hours for the next flight. I didn't get home until late Thursday night, essentially losing a whole day.Missing a connecting flight seems to be a common occurrence with IndiGo, and there is zero support at Delhi Airport. International travellers are left to fend for themselves, queuing for a shared shuttle bus alongside domestic passengers. To make matters worse, there were no IndiGo staff members available at the terminal to help. We had to go from desk to desk ourselves in order to reschedule our missed flight.The onboard experience was also lacklustre. There are no blankets or alcohol provided, even on long-haul flights. While I was lucky that my entertainment screen worked (many colleagues have complained theirs didn't), the food was only average. I am not going to use Indigo airlines again for my visit to India.
I booked my flight from Manchester to Mangalore via Delhi. But indigo airline got delayed for 2 hours due to which I missed my connecting flight. I had to book another ticket and wait for the whole day at Delhi airport. This caused me lot of inconvenience. Will never travel by Indigo. Never enjoyed my journey thinking that my flight will be missed. Also waste of my money.
Flight Review – Indigo 6E 0018 (Istanbul to Mumbai) | 24th August 2025, 7:20 PMVery disappointing experience on this flight. The air hostesses were extremely rude and unhelpful throughout the journey. Basic courtesy and respect were completely missing, which made the long flight even more unpleasant. For an international route, this level of service is unacceptable. Indigo really needs to focus on training their crew for professionalism and passenger care.Name of Air Hostess - Elita
I was denied boarding at Delhi Airport on July 15 due to an exit permit issue. That part is not under dispute. But what followed was a breakdown of communication and responsibility from IndiGo that cost me the second leg of my international flight (Istanbul–Oslo).I explicitly asked IndiGo’s ground staff how I could avoid losing my full ticket. I was told the rebooking had been pre-processed and that I just needed to call once my permit was resolved. I was never informed I could cancel only the second leg of the journey—something I would have done immediately if I had known.I went straight from the airport to the FRRO office. When I realized the process would take longer than expected, I followed the airline’s instructions and called to rebook. I was denied.Only after I raised a complaint on social media, a representative from IndiGo contacted me by phone. He confirmed that I had approached the airport staff around 06:30 AM, and that at that time I could have cancelled the second leg. That option, however, was never presented to me. And now that I’m requesting a correction, the narrative has shifted again—IndiGo claims I never had that right.This is not about fare policy. It’s about false assurances, omission of options I was entitled to, and inconsistent follow-up that resulted in real financial loss. What’s being offered now is a token refund that doesn’t reflect the market value of what I lost.(Follow-up to my review from July 21)
Worst Experience with Indigo Customer ServiceI made a mistake that booked for my employer connecting flight yesterday evening and today morning I can to know from the immigration it should be only Direct flight since her visa is CXLD, contacted head office customer service at India, the staff Abeshak wasn’t helpful at all, explained to him the situation and I asked I want to speak with Supervisor or Duty Manager but he wasn’t able to connect me with the because they are busy, as per their regulations that I can’t CXL the booking anymore before 5 hrs of the flight, however he still insisting he can’t connect me with them because they are busy, my with him was for 28 minutes and he still insisting can’t connect me with them, even explained to him if it’s emergency what will you do? No answer Explained to him he can currently CXL the booking and send mail to the management to explain the situation and request to waiver 50% of the CXL fee as the booking was just made yesterday evening, but still not helping at any stage, I spoke to one of his colleagues earlier and requested for a call back and till now no call back received, then I have to CXL it myself since there’s no help, this was the first and for last time.
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