Extremely worst customer service I have ever seen. Extremely rude to the passenger and giving false information . We have been waiting for 3 hours and they have not let us even pass through security. We stayed in line for 20 mins and when it’s hour turn they tell us to wait for 15 mins until we are called. Now it’s past 3 hours still nothing. Instead they are busy gossiping shut to one another and thinks we don’t understand them. And mocks the customer with their stupid rude tone. Never travelling again through this airline and no more transit in Mumbai. Extremely WORST service.
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