I was denied boarding at Delhi Airport on July 15 due to an exit permit issue. That part is not under dispute. But what followed was a breakdown of communication and responsibility from IndiGo that cost me the second leg of my international flight (Istanbul–Oslo).I explicitly asked IndiGo’s ground staff how I could avoid losing my full ticket. I was told the rebooking had been pre-processed and that I just needed to call once my permit was resolved. I was never informed I could cancel only the second leg of the journey—something I would have done immediately if I had known.I went straight from the airport to the FRRO office. When I realized the process would take longer than expected, I followed the airline’s instructions and called to rebook. I was denied.Only after I raised a complaint on social media, a representative from IndiGo contacted me by phone. He confirmed that I had approached the airport staff around 06:30 AM, and that at that time I could have cancelled the second leg. That option, however, was never presented to me. And now that I’m requesting a correction, the narrative has shifted again—IndiGo claims I never had that right.This is not about fare policy. It’s about false assurances, omission of options I was entitled to, and inconsistent follow-up that resulted in real financial loss. What’s being offered now is a token refund that doesn’t reflect the market value of what I lost.(Follow-up to my review from July 21)
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