Worst Experience with Indigo Customer ServiceI made a mistake that booked for my employer connecting flight yesterday evening and today morning I can to know from the immigration it should be only Direct flight since her visa is CXLD, contacted head office customer service at India, the staff Abeshak wasn’t helpful at all, explained to him the situation and I asked I want to speak with Supervisor or Duty Manager but he wasn’t able to connect me with the because they are busy, as per their regulations that I can’t CXL the booking anymore before 5 hrs of the flight, however he still insisting he can’t connect me with them because they are busy, my with him was for 28 minutes and he still insisting can’t connect me with them, even explained to him if it’s emergency what will you do? No answer Explained to him he can currently CXL the booking and send mail to the management to explain the situation and request to waiver 50% of the CXL fee as the booking was just made yesterday evening, but still not helping at any stage, I spoke to one of his colleagues earlier and requested for a call back and till now no call back received, then I have to CXL it myself since there’s no help, this was the first and for last time.
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