Recently, I encountered significant issues with Indigo Pet Co after responding to an Instagram advertisement. Regrettably, I did not conduct sufficient research prior to making a purchase, which led to an unsatisfactory experience. The company has been unresponsive to multiple email inquiries, and notably, they do not provide a customer service phone number. Attempts to engage with them via their Instagram page resulted in my comments being deleted. I never received the product I ordered; instead, I received an email containing what appeared to be a fraudulent DHL e-commerce tracking number. The website's information regarding shipping methods is inconsistent, with references to UPS on one page and USPS on another, further complicating the situation. Positive reviews of the company seem suspicious, and reputable platforms such as the Better Business Bureau (BBB) and Sitejabber are replete with negative feedback. It is concerning that, despite numerous reports over the years, Indigo Pet Co continues to operate.They should be ashamed of themselves.
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