I would give zero stars if I could. The absolute worst customer service experience. My fiance purchased a suit after getting measurements in store. The suit arrived and the sleeves were too short, but also the suit was nothing like the description online. It was described to be a black cotton stretch suit, perfect for spring/summer. When he opened the suit, it was charcoal, not black, and it was the heaviest suit he ever put on. We did not request a refund, only that they make a new suit in a different fabric. The customer service experience is still ongoing 2.5 weeks later. I initially started with a chat experience on the website to which they said they would be in touch via email. They did follow up on email but every response I get from them takes 4-5 days. This is ridiculous. We are in a crunch now for a suit and they have not resolved the issue. I have requested to speak to a supervisor 5 days ago and heard nothing since. Unacceptable. In addition, the only phone number listed anywhere after hearing the recording just disconnects me even though I am calling within business hours. I honestly don't understand how the company is still standing with this level of inadequateness. What a waste of $500 and now we are still short a suit.
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Indochino was founded on the belief that you don't need to spend a fortune on custom clothing. We make high quality made to measure clothing – all for a perfect fit at a great price. Each garment is customized by you and delivered in just two weeks. Order online or at any of our North American showrooms.
