Review Time
I would give 0 stars if that were an option. I ordered a suit for a wedding and went to the Mall of America location to get measured. The ordering and the measuring process went smoothly, however the store never took the order hold off after I was measure.
A month later and still no suit I reach out to customer service who deflects that they need to talk to the showroom. Jonathon asks if an email response is okay, and I say no, I request a phone call to resolve my issue. I call customer support back hours later after no response and request to speak to a supervisor to which I’m told I can’t be transferred to one and they would call back. Customer support Tyler said there was no timeframe on when a callback would occur.
Approximately a half hour after this 2nd call I receive an email, against my request for a phone call from Jonathon who states the Mall of America store is responsible for not removing my order hold. The options presented are either go ahead and make the suit, or not. Nothing about them doing their best to rush the order for it to arrive in time, and no other support. Again, I request to speak to a supervisor on receipt of my reply to this email to which I have received no other correspondence.
So now I’m a week away from my best friend’s wedding without a suit, still no call from a supervisor at customer support, still no resolution, and no suit for me with laughably bad customer support.
Do yourself a favor, go with Brooks Brothers, Men’s warehouse, or support your local tuxedo rental. Go anywhere but Indochino.
Stephanie was incredible.
First of all their suits are all amazing quality with so much customization. Best fitting suits I have.
Customer service wise: I did have a rather weird tear that ripped my pants across my leg 2 years after buying the suit combo, and the team at Indochino gave me half off and waived shipping fees in order to replace them. Stephanie was immensely professional and courteous throughout the entire process.
Stephanie was incredible. First of all their suits are all amazing quality with so much customization. Best fitting suits I have. Customer service wise: I did have a rather weird tear that ripped my pants across my leg 2 years after buying the suit combo, and the team at Indochino gave me half off and waived shipping fees in order to replace them. Stephanie was immensely professional and courteous throughout the entire process.
I recently had an outstanding experience at the Short Hills Mall Indochino location, and I can’t say enough great things about Miguel. I came in looking for a wedding suit, having purchased several suits from Indochino over the last decade and Miguel expertly guided me through the entire process - from precise measurements and tailoring to selecting the perfect cut, fit, and accessories. This is the place to go for a sharp looking fit for your wedding suit.Miguel was incredibly meticulous, professional, and encouraging throughout every step. He took the time to understand what both my fiancée and I envisioned for our wedding day and made sure the suit reflected that perfectly. His attention to detail and knowledge of custom suit fitting gave me complete confidence in the final result. I've been measured for suits in the past, but NOBODY was nearly as meticulous as Miguel was!I’ll be coming back soon for the final fitting - not only to confirm the suit fits exactly as expected, but also to appreciate the craftsmanship and care Miguel put into tailoring it. If you’re looking for a place that offers expert tailoring, personalized service, and top-tier professionalism, ask for Miguel. Highly recommended!
The women's suiting is not the same quality as the men's. Myself and 2 female colleagues all went into the store to be sized at different times and we were all disappointed in our suits. I had to bring my pants to another tailor to try to make them wearable as they were massively too big. The quality is mediocre (very thin material) and I could have spent a third of the money at RW & Co and had a nicer suit. Also be aware that the suits ship straight from China.
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Indochino was founded on the belief that you don't need to spend a fortune on custom clothing. We make high quality made to measure clothing – all for a perfect fit at a great price. Each garment is customized by you and delivered in just two weeks. Order online or at any of our North American showrooms.
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