Indra chargers, great when they work, into my 2nd one as first one decided to melt itself from the inside out. Things happen and I don't blame indra for that, the WiFi dongle is useless, honestly it's so intermittently bad I had it hard wired via ethernet as it was so flakey. Even after putting a booster next to the charger it still had issues.But the worst thing about indra is the support, slow, sluggish responses, a customer service team who the majority of just fob you off. Some are great but this feeling of they don't care.I was told next day delivery and given a tracking number and told it would arrive next day. Had not even left indras warehouse. (Confirmed by manager complaint call)Requested at least 5 manager call backs, each time the manager was on a call to the energy provider, in a meeting, in another meeting. You go around and around the houses and despite yes you will be called back by 4pm. Never happens. Over a dozen calls to indra in a week, emails call backs. Don't bother with call back after 4pm. They say they cut off 20 mins before closing time. They don't as I called so many times and sat in qué before they never answer, and they ignore call back requests late in the day For a technology company the support has been awful.However the manager did call me back, he was very apologetic for his team and he was very honest and didn't try and deflect. He admitted the mistakes and accepted it wasn't good enough.I was given a years extra warranty, they did replace my charger with a new one and eventually they did get an installer to sort it, and now I have a fully working up to date indra charger and can report it's working perfectly. If it was not for this, and the admissions by the manager and his desire to fix the problems it would have been a 1 star. At least the manager didn't try and make excuses and it got resolved so that is why I have given a 3
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Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging.
Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging.
Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs.
Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.See more
