Review Time
Our car Charger had been playing up intermittently and finally gave up end of Oct ‘25. Eventually new unit received Jan 14th. It has been lying in its box since . Despite regular prompting and excuses to the company no sign of being fitted to date 24th Feb ‘25. No direct telephone response from the company by either phone or email contact and mine go unanswered.
Very poor customer service. Strongly discourage anyone from using this company
We had a problem charging.
After trying the usual self help solutions and failed to get anywhere we had to get Indra Solutions desk involved.
Andy obviously suspected what maybe the problem but kept to a positive sequence of actions to check and in the end reached a satisfactory conclusion. Quite impressive. Thank you and also for advising on a long term solution.
Mitch at Indra support is quick to respond and bang on in terms of solutions and customer support. I’ve had a few minor issues with my Indra charger but tbf it works as it says on the tin and Mitch is great support when real life prevents it working perfectly.
Absolutely superb service emailed indra my problem on Sunday 25th and had my new cable by Wednesday 28th just explained my dilemma and sent a few pictures of my charge point to Andy at Indra and he noticed my Renault cable wasn't plugged in properly then they sent me a new cable really simple no problems at all
Absolutely poor customer service!!! We’ve been without a charger for a month, replacement received on the 14th Jan - still no booking to fit!!! Cannot get through to customer service, the lines cut you off! Promised call backs. Absolute WASTE of money!! Spent hundreds charging this past month! Do not go with this company!!!
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Indra was founded on a mission to create the smartest way to power electric vehicles (EVs). Its range of feature-rich smart chargers enable EV drivers to access cheaper, greener home EV charging.
Made in the UK and installed in thousands of home and commercial locations worldwide, Indra has created a range of innovative EV Chargers that offer convenient, reliable and intuitive home EV Charging.
Driven by innovation, Indra’s EV Charger range is packed with class-leading features, including solar matching and tariff integration, which means EV owners can benefit from cheaper, off-peak tariffs.
Backed up by its in-house customer support team, Indra's smart charger range is available via it's approved installer network. Visit indra.co.uk for further details.See more
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