I rarely write reviews, but I felt compelled to share how exceptional the customer service was. Although I returned the shoes because they didn’t match my dress, I will definitely order from this company again. My initial delivery was misrouted by UPS, and after contacting customer service, the representative was incredibly understanding and promptly offered to send me a new pair. They even allowed me to change the size without hesitation. While the shoes didn’t work out this time, I appreciate how they handled the situation. This is how companies should treat their customers, even when mistakes happen.
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Comfortable Heels by Design | Handmade in Spain