Review Time
I had a very disappointing experience with the service. I ordered a pair of shoes in early December, and after returning them, they refuse to acknowledge receipt. Customer support is unresponsive, and I haven't received my refund or any updates on my situation. It feels like they have taken $250 from me without any explanation.
I had a very frustrating experience with this company. I ordered a pair of shoes in early December, returned them, but they refuse to acknowledge the return. Customer service has not responded, and I haven't received my refund or any updates on my order status. It feels like they took $250 from me.
I can't express enough how impressed I am with the quality of the shoes and the customer service. I spoke with a representative who was incredibly helpful and a joy to work with. The shoes are among the most comfortable high-end pairs I've worn, especially the Sofia, which I wore to a gala. I was pleasantly surprised that I could wear them for hours without any discomfort. The Camilla style is also a favorite. I'm thankful for the attention to detail and look forward to future purchases.
I really should have looked at the reviews before placing my order—such a letdown. The boots looked cute and felt somewhat comfortable at first. After receiving constant marketing about their comfort, I finally bought a pair during a sale. However, the quality is outrageous for the price. After just one day of wearing them in the office, the leather started cracking and peeling. I've seen other reviews mentioning the sole detaching as well. For $300, I feel cheated and am unsure of my next steps. I wanted to love them, but this has been a very disappointing experience.
I gave this product 2 stars because they were somewhat comfortable, but not as much as expected. My main concern is that the quality doesn't justify the price. After wearing them just twice, the leather on the heel started to peel. When I reached out to the company, I was told this is considered normal quality, and they suggested a cobbler for repairs. I've owned several designer heels without this issue, especially so soon. I'm disappointed as I was looking forward to exploring other styles.
I bought these shoes at the beginning of 2024. They felt somewhat comfortable for the first 15 minutes, so I removed the sticker. However, after wearing them for another half hour, they became unbearable. These are the most uncomfortable heels I've ever owned, which is disappointing given the company's claims about comfort and their high price. They've been sitting in my closet for a year and a half, and I’m unsure what to do with them. I can't bring myself to throw them away, but I also don't want to sell them. When I contacted customer service, they suggested a cobbler in New York to fix them, but I don't want to be running around fixing shoes I paid $300 for. I'm extremely disappointed and will not recommend this company.
I had a dreadful experience with this company. They charged me excessive restocking fees, duplicated my order, sent five pairs of shoes but charged for six, and now want $160 to return them! This is ridiculous! The shoes are also not comfortable as they claim.
I rarely write reviews, but I felt compelled to share how exceptional the customer service was. Although I returned the shoes because they didn’t match my dress, I will definitely order from this company again. My initial delivery was misrouted by UPS, and after contacting customer service, the representative was incredibly understanding and promptly offered to send me a new pair. They even allowed me to change the size without hesitation. While the shoes didn’t work out this time, I appreciate how they handled the situation. This is how companies should treat their customers, even when mistakes happen.
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Comfortable Heels by Design | Handmade in Spain
