This is the worst customer services ever. Fete Infiniti in NJ are the worst along with Inifiniti financial services.! I’ve being going around in circle I cancelled my car warranty to which I should be able to get $3734 dollars this happened in April 2022 and is now May 2022 and they still have me going around in circle to issue me a refund. The warranty company send Infiniti the check back in February2022. They can’t do anything since they did their part. I’ve calling almost every day for the past 90 days and the only things they told me their will issue me a refund for the overpayments on my loan. I already paid off my loan and this $3734 is a refund that need to be issued to me since February. Their customer services don’t know what the hell they are doing and they all tell me the same thing we understand your frustration this is being on for a while we just don’t understand why that dept has not issues you the refund they can see the check and their endorsement on the check which mean that Infiniti got the money. I advice everyone not to buy from this people, when you want to buy they are the best because they want you but once you signed contract with them then is the run round. The worst you can do is deal with Nissan or Infiniti. They being holding my overpaid money for almost 4 months now. Even their customer services don’t know why it’s taking that long for the refund to process. No one knows and I can’t get in contact with the dept that has to issues the refund to me. Worst dealer Fette Infiniti in NJ and the worst customer services with Infiniti financial services. I would recommend any one to go to theee people when you want to buy a car.!
Claim your business profile now and gain access to all features and respond to customer reviews.
