Review Time
I cannot wait for my loan to be paid off with this company. The customer service has been the worst I’ve ever experienced, and I’m extremely disappointed. I was a longtime customer in the past, but their policies and approach have clearly changed. What once felt like a company that treated customers like family now feels rooted in poor service and lack of trust. Because of this experience, I will never finance with Infiniti again.
I cannot wait for my loan to be paid off with this company. The customer service has been the worst I’ve ever experienced, and I’m extremely disappointed. I was a longtime customer in the past, but their policies and approach have clearly changed. What once felt like a company that treated customers like family now feels rooted in poor service and lack of trust. Because of this experience, I will never finance with Infiniti again.
If I was able to give Zero star, I would have. Horrible horrible people to finance from. They block the website to payment and ask you have to pay 6 payments to reopen to pay the website, which I did and still would not open the website so they can collect $3 to pay via phone. They are bunch of thieves and liars!!
Stay away from IFS. They are total scammers. You will be disappointed with their customer service, client care and overall - whatever they will tell you, do not trust. They never hold their word with - title - payments - warranty - car care - roadside assistance and etc. It's not only they don't know what customer service is - they cannot even spell for you as them. If I had time and money to sue them - I would.
As the owner of a 2024 Infiniti QX60, I would strongly advise against leasing an Infiniti—especially through Infiniti Financial Services. My experience with their customer service has been the worst I’ve ever encountered; they simply don’t seem to care about providing quality service or supporting their customers. Reaching them is nearly impossible, and they ignored my attempts to address my concerns. I’m also not satisfied with my vehicle itself—you can find a better car at the same price point. Save yourself the frustration and consider other options.
The dealership failed to place my name on title instead placed my co-signer as the owner and now I'm stuck having to pay the fee at dmv to get my name back on the title after I moved to a different state . The finance customer service agents were useless and basically said I had to deal with it. I asked them to comp the dmv fees for there mistake and they said no. They also rudely hung up on my several times. You would think a company this big would atleast comp there customers for there mistakes.
Very horrible customer service There’s agent his name Jayson his yelling at me he was very nasty and he said I can’t do anything for you and he is laughing they don’t respect the customer every question I asked him he said I don’t know they are unprofessional people I will never take any care from infinity or Nissan because this people I don’t want to deal with them again I would gave zero stars if I can
I bought 2008 Nissan Altima, Leased 2016, 2019 & 2020 Infiniti QX50. At the end of my lease in January of 2024, I decided to buy out my 2020 Infiniti QX50. I started process by calling and getting my payoff on 1/31/2024, and Infiniti Financial Services received my payoff on 2/6/24. After couple of day I called to make sure everything is ok, then at that time they told me I need Odometer Statement which I emailed and faxed on 2/13/24. After couple of days I called to make sure everything is ok, then they told me I owe $300, which I paid on paid online, and again waited couple of days, and called again, to find out when I receive my title. Then at that time they said I owe $430, which I asked an they couldn't explain, which finally I paid it. I made more than 20 calls, and each time I got different answer. I never had this bad experience with any company. I do not recommend Nissan & Infiniti to anyone. This is one of the worse company to deal with. I will tell every member of my family, friends and everyone I know my worse experience with Nissan-Infiniti Company.
This business has violated my rights as a consumer to request a service. They have lost documents multiple times with my personal and company details, they have also made me pay to have multiple documents notarized as a result to their negligence with my documents that should have been filed in a system that would protect my consumer rights. They have lied multiple times on the status of my account and the transfer of equity to my business. I have lost 8 months of my vehicle reporting on my business credit and this has helped up investment opportunities for my business. This process should have been a 4-6 weeks process that now due to their negligence and losing several of my documents has turned into over an 8 month process. I want answers and I want a remedy for their neglect.
I called Infiniti Financial to get a payoff quote that included all fees. Two different agents (both were very courteous) quoted me an amount that did not include TT&L. They should tell the customer that the quote is X dollars plus TT&L.
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