Infiniti autodrafted 8800 dollars from my account last month. They were unwilling to return our money, so we got our bank involved and they retrieved our money. 11 transactions of 880 dollars on the same day, and IFS refused to correct their problem. In January of 2026, they stole 700 dollars from me by autopay and are still refusing to correct that wrong. I will be following a lawsuit because I have THREE RECORD CONVERSATIONS with IFS representatives telling me I would receive a full refund. I filed a BBB claim and they finally responded, confirming that the representative told me I would receive a refund. But, the representative spoke incorrectly and they would provide coaching to the rep. Additionally, they will not be refunding me. So, they admitted to telling me I would receive a refund and are STILL NOT DOING THE RIGHT THING. Look at all the terrible reviews of Infiniti financial services. Do not lease or purchase your vehicle through IFS. They are absolutely filth and I hope every single one of them burns for eternity.
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