I have had positive experiences with this service in the past; my partner bought me two beautiful rings, and the customer service was excellent and prompt. However, that no longer seems to be the case. They are not responding to emails like they used to, and I am beginning to wonder if they are still in business. Many reviews indicate that others are also not receiving replies or their orders. I am hesitant to make another purchase, which is disappointing since we intended to use them again for my wedding band. I am concerned about the possibility of my ring not arriving or being delayed without any communication. It's disheartening because they excel at alterations and customizations and are reasonably priced.
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