Review Time
I bought a wedding band in 2021 and was very satisfied. However, when I tried to order a replacement, I encountered troubling reviews. After researching the company, I discovered it has been dissolved, and my payment bounced although the website remains active and continues to accept orders. If you've experienced something similar, I suggest checking the owner’s status on the business registry to confirm the company's dissolution. They really need to take down the website.
I purchased a wedding band in 2021 and was pleased with it. However, when I attempted to buy a replacement, I found some alarming reviews. After checking the business registry, I discovered the company has been dissolved, yet the website is still operational and accepting orders. If you faced similar issues, I recommend investigating the owner's status on the registry to confirm the company's dissolution. They should really consider removing the website.
My interaction with the service has been profoundly frustrating and alarming. I waited two months for an engagement ring that never arrived, and the customer service was wholly inadequate. After numerous attempts to get an update, I finally received a single reply assuring me that my ring would arrive within a week. That promise turned into five more weeks of silence, with no further communication from their support team. Given my experience—and the many similar complaints from others—I suspect this company is operating in a questionable manner. Their conduct raises serious doubts about their reliability and integrity. This was not just any purchase; it was an engagement ring, tied to a significant life event. The unnecessary stress and frustration caused by their failure to deliver on time were completely unacceptable and overshadowed what should have been a joyous occasion. I strongly recommend caution before ordering from this company. My experience indicates they are neither professional nor trustworthy. To this day, I have received no reply and my bank fortunately agreed to a chargeback. Absolutely appalling behavior from a so-called professional service. Please heed my warning and avoid purchasing from them to prevent stress and anger!
I placed an order for a ring a month ago, intending to propose soon. Unfortunately, the ring has yet to arrive, and I have received no communication about it. The estimated delivery was two weeks. I have emailed the provided contact twice and still have not received a reply. I feel completely in the dark. To make things worse, the tracking app they use is not helpful; one page indicates it's still preparing for shipment, while another claims it's on its way, but I have no actual tracking information or estimated delivery date. Does anyone know how to get in touch with them? I'm struggling to get a response through the provided email and the company itself.
I have had positive experiences with this service in the past; my partner bought me two beautiful rings, and the customer service was excellent and prompt. However, that no longer seems to be the case. They are not responding to emails like they used to, and I am beginning to wonder if they are still in business. Many reviews indicate that others are also not receiving replies or their orders. I am hesitant to make another purchase, which is disappointing since we intended to use them again for my wedding band. I am concerned about the possibility of my ring not arriving or being delayed without any communication. It's disheartening because they excel at alterations and customizations and are reasonably priced.
I ordered a ring on September 12, 2025, with a stated delivery time of two weeks. To date, I have not received the ring, and my emails to the company have gone unanswered. Through my own inquiries, I learned that returns should be sent to a third-party location. I have called them several times, and they confirmed they are merely acting as intermediaries. They advised me to formally request a refund from the company and to contact my bank if no resolution is reached. Given Infinity's lack of response to my emails, I seriously doubt a refund will be issued voluntarily. This leaves me with no option but to spend hours on the phone with my bank, waiting for the refund to process—a frustrating and entirely avoidable situation. I feel scammed.
My partner purchased my engagement ring from this website in 2024, and I absolutely love it; we had no issues at that time. However, I have since sent several emails asking for guidance on which wedding band would match my engagement ring, and I have not received any responses. I’ve noticed that some people do eventually get replies, so any advice on how to actually reach them would be appreciated. At this point, their complete lack of communication has made me hesitant to purchase my wedding ring here. Please proceed with caution.
Order number 49479. I’ve been emailing for updates with no response. My payment was processed but seems to have been reversed. I have no idea if I need to pay again or if my order is being processed. I am very dissatisfied and just want the engagement ring I ordered.
My engagement ring came from the service, and the packaging was outstanding; I was thoroughly impressed. I absolutely adore my ring. I even sent it back for resizing, and it was completed and returned to me in just over a week, looking as if it were brand new due to the perfect cleaning. However, I have recently noticed a diamond missing and have emailed to see if I can get it repaired under warranty, but I haven't received any response yet. I sincerely hope to hear back soon.
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