Ordered a pair of New Rock boots, they were showing in stock on the website, and they were meant to be despatched the same day, I emailed them numerous times over the following days and each time they did reply, however it turned out that the items weren't in stock at the time of ordering and they were waiting for stock to arrive. After finally getting stock a few more days passed and they were shipped. After receiving the tracking number they were delivered within 48 hours.They are a genuine pair of New Rock boots. They really just need to make sure that their website accurately reflects what stock they have and to be able to ship out within the time frame given on their website. Couldn't really fault the customer service with regards to replying to the emails sent as they were faster than a lot of companies with their replies and updates.
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